Contact Information
We are here to help you with any questions or inquiries. Reach us through the following contact details:
- 📍 Address: 6th Floor, Standard Building, Standard Street, Nairobi, Kenya
- 📞 Phone: 0709-709-000
- ✉ Email: [email protected]
Get in Touch
Fill out the form below, and we will get back to you as soon as possible.
Business Hours
Our support team and stores are available during the following hours:
- Monday - Friday: 9 AM - 6 PM
- Saturday: 10 AM - 4 PM
- Sunday: Closed
Frequently Asked Questions
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What is the delivery time for orders?
Delivery usually takes 3-5 business days, depending on your location.
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Can I return or exchange my purchase?
Yes, we have a 30-day return policy for unused items in their original packaging.
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Do you offer international shipping?
Currently, we only ship within Kenya, but we are working on expanding our service.
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How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions.
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What payment methods do you accept?
We accept credit cards, mobile payments, and PayPal.
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Are your products covered by a warranty?
Yes, all our products come with a 1-year warranty against manufacturing defects.
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How do I choose the right lenses for my needs?
You can use our lens guide or contact our experts for personalized advice.
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Can I cancel my order after it's been placed?
You can cancel your order within 24 hours after placing it. After that, cancellation may not be possible.
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Do you offer prescription lenses?
Yes, we offer a range of prescription lenses. Please upload your prescription during checkout.
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How do I contact customer service?
You can reach our customer service team via email at [email protected] or by phone during business hours.